Blog

Mar
28

Want to know how to turn conflict into collaboration?

We know that managing conflict and difficult conversations is one of the most stressful parts of any manager’s job. In many cases, the difference between conflict and collaboration is the emotion it evokes – which of course, is a whole lot to do with how you think about conflict generally.  If you want to know […]

By Elise Sullivan | C2M Program . Managing Conflict
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Mar
21

Why nurse managers hate conflict and what to do about it

Almost all nurse managers will avoid conflict.  That is what I have found over the years when I ask the question in our program (Mastering conflict, collaboration and culture). They are not alone of course but the problem for them is that they can’t afford to avoid it.  There is loads of evidence that conflict […]

By Elise Sullivan | C2M Program . Managing Conflict
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Mar
15

Inter-professional conflict can heal or it can kill – where do you sit on the continuum?

“It is well established that a leading contributor to sentinel events (serious harm to patients) is a breakdown in teamwork and communication. Additionally, there is clear evidence that interpersonal conflict within teams contributes to decreased communication, increased turnover, and more adverse outcomes for patients.” Emerging Healthcare Communities (2009) Conflict engagement training for health professionals Conflict exists […]

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Feb
22

15 Steps to Engaging People in Change

If it weren’t for the people, this change business would be easy! It has been argued that managing change is 80% people stuff and only 20% process. We have seen great change processes come to nothing and great transformations that had very little rational process and structure – it just happened. And actually when you […]

By Elise Sullivan | C2M Program . Managing Change
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Nov
29

The power of style

  Our leadership style, the approach we take to leading and managing is the single greatest factor influencing our impact on those around us, and our performance as managers. Our style is largely a function of how we think which is a reflection of how we feel about ourselves, the assumptions we make about those […]

By Elise Sullivan | C2M Program
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Nov
17

Clinical Leaders – Are you open to external review?

External influence – networking The Duckett Report “Targeting Zero” which was triggered by a series of clinical events in a Victoria hospital emphasised how critical it is to have external review to assure that the informaiton, practices and assumotions that form the basis for care is best practice.   Given that information and evidence is […]

By Elise Sullivan | C2M Program
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Nov
07

Hate managing people? Then don’t – help them manage themselves

  Possibly the greatest challenge for clinicians transitioning into management is the shift in their relations with the people they work with.  For many, they are moving out of the ‘ranks’ and it feels uncomfortably like they are leaving their ‘friends’ behind. They are often feel very conflicted – “Whose interests do I serve now?”  […]

By Elise Sullivan | C2M Program
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Nov
02

How clinical leaders learn

  Are we heading into a future where knowing is obsolete?”[1] The changes and challenges facing healthcare, coupled with the overwhelming and growing supply of information, put in doubt traditional and static forms of education.  In these forms, the student is ‘filled’ with the theories and information needed to perform specific roles and functions.  The […]

By Elise Sullivan | C2M Program
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