C2M: Mastering conflict and building a culture of collaboration
Managing conflict and difficult conversations is one of the most stressful parts of any manager’s job. In this module you learning how to turn conflict into collaboration and handle difficult conversations with confidence and integrity. You will:
- Understand why we experience and deal with conflict so differently and how to change the way we experience and deal with it
- Develop conscious communication habits to transform conflict into collaboration.
- Review the elements of the system that supports collaboration constructive communication and those that don’t.
- Understand how culture influences levels of conflict and collaboration, and how managers design culture.